We try to pass on the experience gained in everyday contacts with you – designing and implementing improvements, providing additional services or organizing specialized workshop training. Thanks to this, we can not only solve current problems, but also prevent the emergence of new ones and disseminate best practices using our solutions.
Technical Assistance is a quick help provided by phone or via email. Additionally, for the convenience of persons responsible for sending applications, we have prepared a chat where you can solve simple problems online and ontime. Technical Assistance is available on business days from 07:00 to 21:00. In the case of critical problems there is the possibility of 24×7 assistance. The assistance covers the following types of issues:
- Configuring VoIP devices – IP phones and media gateways.
- Configuring services in the distribution panel on the Hiperus C5 platform.
- Configuring services on the LoVoX platform.
- Migrating services to the Hiperus C5 platform.
- Designing telecommunications solutions with the choice of equipment.
- Signalling and billing tests.
This type of assistance applies to issues such as:
- Explaining the documentation.
- Help with procedures and functions.
- Question related to product properties.
- Solutions to technical problems.
- Tips for installing the systems.
- Tips for optimal configuration of hardware and operating systems.